Smooth sign-up but dialer issues spoilt it
I went into the WFHI system hoping for a straightforward start since the sign-up process was surprisingly smooth and invoicing was clear enough. However, problems became apparent as soon as I began using the dialer and calling tools. Calls dropped frequently without any obvious reason, which disrupted what little workflow I managed to establish. I also found the database updates inconsistent, which made it harder to keep track of contacts effectively. While the training materials did cover the basics well, they didn’t prepare me for these glitches or suggest practical solutions. Support was reachable but their explanations often felt scripted and didn’t fully address my issues. Automatic updates sometimes seemed to change settings without warning, throwing me off in the middle of work. Overall, I’m left with a feeling that the software needs more reliability improvements. It’s not that nothing works, but the workflow interruptions are too frequent. I was hoping for a robust solution to remote workflow management, but the reality hasn’t matched that expectation for me.