Smooth sign-up but confusing order of steps
I found the initial sales and sign-up steps mostly straightforward. The online platform walked me through registering and subscribing. However, some of the early instructions felt out of order. For example, I was asked to set up aspects of the calling tools before I had fully accessed the training content that explained those features. This caused a bit of confusion, since there was no clear link between what I was supposed to do next and what I had already completed. On the bright side, the payment and invoicing process was handled smoothly with clear billing information and options easily located on the dashboard. But the back-and-forth between learning and setup made it feel a bit overwhelming at times, dampening the enthusiasm I had initially. I felt like a more logical flow in the onboarding would have helped new users feel more comfortable and reduce the chances of missing out on important training steps. Overall, there were good elements in the way WFHI organized the sales and onboarding, yet some refinement around the sequence and guidance through those steps would be welcome.