Smooth setup, but ongoing attention needed
I found the WFHI sales and pre-purchase process quite straightforward. The initial sign-up and setup felt mostly one-off, which was a relief because it wasn't overwhelming. The invoicing and payment process was smooth, with clear instructions on what was needed. However, once the software was up and running, it required consistent ongoing attention to keep the database updated and the calling tools configured well. The automatic updates helped, but I ended up spending some time weekly checking that everything was functioning as expected. Telephonic support was helpful during setup but less so for routine queries later on. Overall, the process felt friendly and efficient initially, though it’s clear that using the platform fully is not just a one-time task. You have to stay engaged with it regularly, which was something I hadn't initially anticipated. The trial steps and invoicing were transparent, making the early experience good, but the commitment to maintain smooth operation means it’s more of an ongoing project than a simple software purchase. Still, the experience felt positive enough I am willing to dedicate the time needed.