Smooth recovery, felt in control throughout
My training and onboarding started well, but then a couple of technical glitches popped up that could have derailed the whole process. First, I couldn't log into the training portal on my usual browser. I contacted support, and within a few hours, I was guided to switch browsers and received clear instructions on clearing cache, which solved the issue. The next hiccup was with the dialer tool not syncing properly with the database. Again, support was reachable by phone, and they patiently walked me through reconnecting the components. Rather than causing frustration, these bumps felt like part of the system's thoroughness—they wanted to ensure everything was set up properly. By the end, I felt confident in using the software and appreciated the clear communication and rapid fixes. The onboarding felt less like a checklist and more like a carefully handled journey, which made me feel supported throughout every step of the way.