Smooth process but didn’t match my expectations well
I tried to set up billing and payments with WFHI expecting a fairly straightforward experience, but I ran into a few surprises. The sign-up was smooth and invoices arrived on time which I appreciated but the payment options didn’t line up exactly with what I had anticipated. While the automatic updates and database features are impressive, they didn't quite integrate with my accounting style as I thought they might. Support was reachable, yet the guidance felt more generic than tailored to my specific needs during billing queries. Although the calling tools and dialer function correctly, I found that the invoicing rhythm didn't mesh well with my usual workflow, causing me some planning discomfort. It’s clear WFHI invests in making things work across different setups, but in my case, it took more effort than expected to adapt payment processes and it wasn’t as effortless as I hoped. I can see how this might suit others better, especially those new to remote workflow systems or those with different billing habits. Overall, there were good features but the mismatch with my expectations made it hard to fully rely on this aspect.