Smooth overall, but ongoing setup needs effort
When I first signed up with WFHI, the initial software installation and onboarding flow went relatively smoothly. The training materials were well-organized and helped me configure my remote workflows with decent clarity. Still, I found that certain parts of the setup, like integrating the dialer with my existing database, demanded continuous tweaks and regular attention. While the automatic updates happened quietly in the background without disruption, some of the features required ongoing adjustments to fit my workflow needs, so it wasn’t a one-and-done process. Telephonic support was helpful and fairly responsive when I called with questions, though occasionally there was a wait time before speaking to a representative, which added slight frustration. The invoicing and payment process itself was clear and straightforward, which made the financial side much easier to manage. Overall, the experience felt quite positive and the software works well once stable, but I wish the system required less ongoing fine-tuning after the initial setup phase. I would recommend it to others who don’t mind investing some effort consistently.