Smooth overall but onboarding instructions stood out
I found the sales and pre-purchase process for WFHI mostly straightforward, with clear sign-up steps and an invoicing system that was easy to follow. Initially, their website presented an accessible overview of the software features, which helped me get a sense of what to expect before I committed. However, once I started the onboarding phase, I noticed that some of the instructions provided were a bit sparse or ambiguous, which meant I had to spend extra time figuring out how to properly configure the dialer and the database features for my workflow. The support team was available over the phone to help, but the resolution sometimes involved waiting or repeated calls. On the positive side, the automatic updates rolled out smoothly and kept my software running with the latest functions without any manual effort. I appreciated the reliability of these updates since it made tech maintenance less of a concern. So while the front end of sales and billing was relatively hassle-free, the part of onboarding that made me put in more effort was definitely the clarity of setup instructions. That's what really stood out because once I got past that hurdle, using the software became a lot more manageable and effective for my remote work needs.