Smooth onboarding, took a bit longer than expected
The training and onboarding process with WFHI was quite clear and the team was responsive throughout. I started with signing up and within a day, I received detailed training materials followed by live sessions. Whenever I hit a snag, particularly with the dialer tool, I was able to get quick clarifications through support calls. They walked me step-by-step through setting up the database feature, which really helped me understand the workflow integration. The only slight delay was on the invoicing side, where I had to wait a bit for the latest payment instructions, but the rest of the process was smooth. Automatic updates were pushed occasionally, and the support team always made sure I knew what new features to expect. Overall, it probably took around two weeks to feel fully comfortable with all aspects of the software and tools. The thorough communication definitely contributed to a positive experience, though a bit faster on the payment details would have been appreciated. I feel ready now to use all the software capabilities effectively.