Smooth onboarding but wished for more follow-up guidance
My onboarding experience with WFHI was quite positive overall. From the initial sign-up, the process was well-structured, and the training sessions really helped in understanding how to navigate the database and calling tools effectively. The telephonic support team was very responsive every time I had questions, which made the first few days much less stressful. They walked me through the different workflow steps patiently, ensuring I was comfortable before moving on. The automatic updates during this period didn’t interrupt anything, which I appreciated. However, one thing I felt was missing was a bit of follow-up guidance after the main training. Once the sessions finished, there wasn’t much in the way of refresher materials or check-ins to keep me on track. That might have made the whole transition easier. Still, I value how quickly the team responded whenever I reached out, so overall it was a better experience than I expected.