Smooth onboarding but had to figure out dialer settings myself
The initial sign-up and invoicing process was straightforward enough, which I appreciated because it saved some hassle. However, once I got through to the training modules, I found that I had to spend quite a bit of time figuring out how to properly configure the dialer and calling tools on my own. The training covered a lot, but some of the more technical parts seemed to expect you to already know certain things or to be comfortable trial and erroring, which wasn’t my case. The support line was reachable but required waiting on hold, which made it less convenient to get quick help on those issues. Overall, the billing and database features worked fine without major issues, but the parts that really require understanding the software's setup took more effort from me than I anticipated. It wasn’t a total loss; things did function well once I sorted them out, but I think the process assumes a level of tech comfort that not everyone might have at first.