Smooth invoicing stood out, setup was a bit slow
My experience with WFHI matched much of what I expected beforehand, particularly in terms of the software’s day-to-day performance. The sign-up and invoicing processes were smooth and straightforward, something that really stood out to me as a positive. Every invoice arrived promptly and the payment steps were clear, which helped avoid confusion. However, when it came to the onboarding and training, things took a bit longer than I had anticipated. The setup and learning curve were slower, and I felt the sequence of training could have been more aligned with actual workflow needs. Support was responsive overall, but these minor delays made me wish the entire process was streamlined more efficiently. Once past those initial challenges, the calling tools and database features fit well with my workflow, and automatic updates weren’t disruptive. So while the smooth invoicing and payments matched expectations well, the onboarding could have been faster to fully meet my hopes.