Smooth initial steps but confusing sequence later on
Signing up for the WFHI software initially felt quite smooth and well-organized. Entering my details and completing the payment process was straightforward and worked without issues. The clear prompts and consistent design made that phase simple. However, as I moved into the training and telephonic support stages, the order of steps seemed less sensible. At one point, I was asked to start calling using the dialer before fully finishing the onboarding training, which made it harder to apply what I needed to know effectively. While I appreciate that hands-on practice can be important, this felt premature given the complexity of the database feature and the necessary workflow setup. The live support was somewhat helpful but not available consistently enough to offset this confusion. Therefore, the good feature of easy sign-up and payment was somewhat offset by a less coherent sequence in the remaining stages. It wasn’t entirely clear why some elements were placed before others, and that choice slowed my overall progress. It would have been better if the training and full onboarding completion were required before initiating active calls. Despite this, the overall software design is functional once one gets past these ordering hitches. So there is a good side and a less good side to how the process flows.