4 out of 54 of 5Verified customerSales and pre-purchase
Smooth handling of hiccups stood out
During my inquiry phase, there was a hiccup because the software did not give some features as I initially understood. However, the sales team managed this quite professionally. They were calm and explained things clearly which reduced my initial concern. While the pre-purchase information could have been clearer, the overall interaction left me with a good impression. No overpromises were made, and I appreciated the honest communication. Sign-up was fairly straightforward, and the invoicing process was clear and prompt. Though the initial misunderstanding was frustrating, the support on the call helped me decide calmly. This level of professional handling really made a difference to my overall experience with the software service.