Smooth experience mostly, a bit rocky moment too
Overall, the support from WFHI felt quite reliable during my usage. For the major part of my time using their software and dialer, things ran smoothly, and queries were addressed with a calm tone and reasonably quick follow-up. However, there was one particular incident when a technical glitch in the database updating system caused a temporary disruption, which took longer than hoped to fix. That moment was a bit frustrating, but the way the support team communicated updates and tried to keep me informed made the entire process feel less stressful than it could have been. Apart from that, automatic updates happened without any confusion or downtime. The invoicing was clear, and the sign-up process quick. So overall, I would say the whole support experience was steady and reassuring, even if not absolutely flawless every time.