Smooth but waited more than expected
The sales process itself was smooth and reasonably quick, but the one thing I found missing was a bit of patience on follow-ups. I felt like there was some repetitive asking for the same information during sign-up and payment steps, which became tiring. Communication was mostly clear, though the waiting times for priority assistance calls were longer than I hoped for. I expected easier access to telephonic support without having to wait on hold or repeat details multiple times. The explanation around invoicing was clear, but the repetition and delays made me feel like the process could be more efficient. Overall, WFHI’s sales and pre-purchase communication wasn’t bad, just slightly less streamlined than I thought it would be, and that was a bit disappointing. It would be better if the system allowed faster responses or fewer repeated questions so people don’t lose patience waiting.