Smooth but missing a clearer step for follow-up
I would definitely consider reaching out for help again next time, but I noticed that the sales and pre-purchase phase felt slightly lacking in a clear follow-up step. From the get-go, the initial introduction to the software and training offerings went smoothly with precise explanations, which gave me confidence in signing up. However, after this initial phase, I found myself a little uncertain about the next steps, especially on how to best prepare for implementation in my workflow. The onboarding flow was detailed but a bit rushed, leaving me to wrestle with some assumptions later on. Still, the assistance whenever called upon was prompt and knowledgeable, which helped alleviate any confusion. The calling tools and dialer, once active, worked flawlessly, and I felt able to test the database feature comfortably. Though minor, this absence of a clear predefined path for continued support means I might need help again to navigate some of the more technical configurations next time. Overall, a very good experience tempered by room for clearer guidance.