Smooth but a glitch tossed me off for a while
I was really impressed with how the entire training and onboarding process flowed initially; the videos and instructions seemed clear and useful for setting up remote workflows. But then when I encountered a hiccup with the dialer integration, it felt like the system froze and I wasn’t sure if it would ever recover on its own. Your team was responsive to my tickets and helped, but the back and forth meant I lost some valuable time figuring out what went wrong. I get that technical issues happen sometimes, but a warning or an option to undo things would have been nice to avoid confusion. Other than that, the training modules helped me understand how to use the database and calling tools smoothly, and automatic updates appeared seamlessly without interrupting ongoing work. Onboarding felt thoughtfully structured, though a few steps could include more details about troubleshooting common problems. Overall, I appreciate the care taken, just wish the glitch was handled with a quicker fail-safe to minimize disruptions.