Smooth and quick support with hardly any waiting around
From the beginning, I found the telephonic support with WFHI to be surprisingly smooth. Even when I faced issues with the dialer setup after initial training, I did not have to wait long on hold. The support team was available and friendly, which made the whole process less frustrating than I expected. I got to explain my problem once, and they understood it without me having to repeat myself multiple times, which is usually the worst part of any tech support call. The updates to the software rolled out automatically without causing interruptions, and I was informed through emails promptly. Even the billing and payment questions were handled quickly, without any back-and-forth delays. While training took some time to fully grasp the database and workflow management features, the follow-up support made sure I could use those confidently. Overall, the whole support experience felt efficient and hassle-free. This was quite a relief, considering the potential for delays and waiting in such remote software setups. I would definitely recommend their support for anyone who values timely and clear communication.