Slow start with support and setup problems
The initial experience with the support team was slower than expected, which had a direct impact on how quickly I could start using the system effectively. After signing up, I encountered several questions related to the setup and database import processes, but each call to telephonic support involved waiting on hold and then being transferred multiple times before getting a clear answer, which tested my patience. The dialer feature seemed promising, but because of the delays in clearing my doubts, I ended up spending more time figuring out configurations by trial and error than I had intended. Although the invoice and payment steps were handled straightforwardly through the portal, the overall early phase felt bogged down. The training materials provided were somewhat helpful but incomplete, so I relied heavily on phone support that did not always keep up with my schedule. The automatic updates did not create problems, but they also did not add immediate benefits that justified the slow start. To conclude plainly, the onboarding and initial support experience took too long and held back efficient use of the software as soon as I signed up.