Slow start to what could have been better support
Overall, my experience with WFHI’s support and communication was a bit disappointing at the outset. It took quite a while before I could get things moving properly, with delays in responding to my queries during the initial onboarding phase. The support team was helpful once they finally engaged, and the telephonic assistance did prove useful for clarifying some of my doubts. However, the long waiting time made it difficult to get fully comfortable with the software in the beginning. I found the instructions somewhat vague, which added to the delay and confusion. That said, once I got past the starting hurdles, the software and the automatic updates worked pretty well without frequent issues. The invoicing and payment process was straightforward, and I appreciated the clarity there. While I acknowledge that some parts were handled well, the initial lag in communication held back the overall experience significantly. I hope that future users find this stage a bit smoother and more timely because it makes a big difference in how quickly one adapts to the platform.