Slow start made it frustrating
My overall experience with WFHI’s support and communication could be summed up in one phrase: painfully slow start. The initial sign-up process itself went decently, but getting the software fully functional took longer than expected due to delays in support responses. I tried calling their support multiple times but sometimes waited more than I had anticipated for follow-ups. The onboarding process felt fragmented without much proactive guidance, which made me feel stuck at some steps. I did manage to get through finally with some persistence, but it was frustrating to wait that long just to have clear instructions and fix an issue with the calling tools. The invoicing and payment part worked fine and was straightforward, so I don’t have complaints there. Still, the time it took to even get started was disappointing since I prefer quick and efficient support when setting up new software. Overall, WFHI offers decent features and tools, but the communication delays made the whole thing feel unnecessarily drawn out.