Slow start but support showed some patience
I have to say, the initial setup and getting the software running was a bit of a slog. The signing-up part was okay enough, but once inside, it took quite some time before the calling tools started feeling usable. I kept having to call support just to make sure I wasn’t missing anything obvious. Their telephonic help was alright, rather patient actually, but the process still felt longer than I hoped. It’s weird because once you get everything going, the workflow runs smoother, but that onboarding stretch really dragged. Training materials didn’t quite cover all the questions I needed answered, so I found myself circling back to support anyway. So while support stuck with me, I feel the starting phase was just slow and could be faster. It's the one thing I appreciated among the sluggish early days with the software.