Slow start but at least phone support was somewhat helpful

Slow start but at least phone support was somewhat helpful

My experience getting started with their product was slower than expected. The onboarding materials were a bit thin on details, so it took a few attempts to fully understand the calling tools and database setup. However, the one part that stood out was telephonic support—they were polite and answered questions clearly, which helped ease some of my concerns. That part of the interaction made the early phase less frustrating than it might have been otherwise. Still, I think the initial setup could be more streamlined to cut down that delay before actually getting useful results from the software.