Slow setup and delayed communications
My experience with the support and communication initially wasn’t great. It took a good while before I could get the software fully up and running, mainly because responses to my questions lagged behind what I expected. On the plus side, once I got through the onboarding steps, the basic functionality was fine and the platform itself was reliably accessible. My main reservation remains how the delay in communication stretched the starting period unnecessarily, which impacted how soon I could fully utilize the calling tools and manage the database effectively. The invoicing and payment processes were straightforward, so that part at least was smooth and quick. I’d say the slow start overshadowed the generally okay system performance that followed.