Slow response meant my training progress stalled
I ended up feeling quite disappointed with how responsive the support team was during the onboarding phase. There was one particular instance when I called to clarify a technical issue with the dialer setup, and it took a long hold time before I got through. Once connected, the person was helpful, which was the only positive part of my interaction. However, during the rest of my training journey, I often sent emails for assistance or tried returning calls without much success; replies were infrequent or vague and sometimes delayed by days. This made me lose valuable momentum in getting fully comfortable with the software and its database integration. Because of this poor communication, I decided to pause my training earlier than I had planned. Despite the platform itself being fairly intuitive, this lack of prompt support negatively affected my outcome and my ability to get maximum benefit from onboarding. It’s unfortunate, as quick responsiveness would have made a real difference in my overall training experience.