Slow response marred initial contact
I was excited to start using WFHI's software and training, but honestly, the initial responsiveness was quite disappointing. I waited several days for clear answers on how the dialer tool would integrate with my existing workflow. When I finally got through, the explanation was somewhat rushed and didn't address all my concerns. On the plus side, the sign-up and invoicing process went smoothly and was easy to understand, which I appreciate. However, the slow back-and-forth with support made me question whether I’d get timely help if I hit any problems later. I understand that every system has learning curves, but communication is key in remote work setups, and this part really faltered. I also noticed the database feature had potential, but without good onboarding or quick support, it was hard to leverage effectively early on. I hope their automatic updates don't break the software since I haven’t tested that yet. Overall, while I recognize the product itself seems promising, the poor response times during these critical early stages left me feeling unsure and less enthusiastic about continuing.