Slow and repetitive with frustrating delays
The software access and onboarding process felt slow overall. I repeatedly had to re-enter information during setup due to minor glitches, which was frustrating and time-consuming. Sometimes, updates would take a while to install, causing pauses in my workflow. The dialer and calling tools responded with noticeable lag, and the database felt sluggish when I tried to retrieve records. There was some telephonic support available, and I’ll admit that agents tried to help, but resolution was often delayed or involved going in circles, which only added to the wait. On the plus side, the invoicing process was clear and worked as expected which was at least one stress-free part of the experience. All in all, the whole engagement felt like an unnecessarily slow and repeated effort, rather than a smooth transition to remote work management.