Slow and frustrating support compared to what I expected
I came to WFHI expecting at least the same level of support I had experienced with other platforms, but sadly that was not the case. The telephonic support was slow to respond and often seemed uncertain about the issue I was facing. Unlike my previous experiences where problems were resolved definitively after one or two calls, here I had to repeat myself multiple times and still got no clear answers for days. The communication felt uncoordinated, leaving me stuck without solutions. I hoped for a smoother invoicing and payment process based on initial info, but even that took longer than expected, adding to the frustration. The software itself seemed fine initially, but because of the support troubles, the whole experience was less efficient. I was also expecting proactive help or at least timely updates when issues cropped up, but that didn’t happen. Overall, the support part really stood out — but unfortunately in a negative way — especially when set against what I was used to.