Sirf product ke naam hi clear the, baki sab confusing tha
Main aapko seedhe batana chahta hoon ki jo sales wale terms aur labels use hua usme bahut confusion thi. Aap logon ne jo product feature list di, usme bhi kuch cheezein aise thi jo mujhe samajh nahi aayi hain. Sign-up form mei jo options diye gaye they unka description bhi clear nahi tha jiske wajah se mujhe lagta hai ki main galat product ya plan ke liye sign-up kar gaya. Jab maine training ke liye contact kiya toh samajh aaya ki kaafi cheezein alag hain jo mujhe pata honi chahiye thi pehle. Payment aur invoicing thode complicated lagte hain mujhe, kyunki invoice mein charges samajhna mushkil tha. Support staff kaam kar rahe hain par initial guidance itni weak thi ki genuine doubts clear karna mushkil ho gaya. Mujhe laga aapko product names ke alawa bhi detailed aur understandable instructions deni chahiye taaki customer ko confusion na ho. Overall experience disappointing raha is point pe, company ko better communication par dhyan dena chahiye.