Simply put, the whole experience felt confusing and unclear
The training and onboarding provided by WFHI felt very unclear from start to finish. At no point were the instructions easy to understand or follow without a lot of guesswork. The materials lacked the detail needed to comfortably navigate the software, especially when trying to use the calling tools and database for the first time. Automatic updates came without much explanation and sometimes changed aspects of the system in unexpected ways. When I attempted to get help through telephonic support, the responses were often not straightforward, leaving me more confused. Even the sign-up and payment processes seemed complicated and lacked clear guidance about what to expect next. Overall, the entire onboarding experience was not well explained. It was difficult to get a clear sense of how to use the software effectively, and this led to frustration throughout my initial interactions with WFHI.