Simply put: not helpful at all

Simply put: not helpful at all

I was trying to locate some detailed help about the dialer setup, but it felt like a wild goose chase. Even after digging through several links in the support section, I couldn’t find what I needed to sort out my problem. The telephonic support wasn't much better; the wait times were long, and when I finally got connected, the advice was vague and did not match my situation. Trying to figure out how the automatic updates might have affected my database feature was especially frustrating because there was no clear guide or update notes accessible. I had hoped that the onboarding flow would be straightforward, but it left me more confused than confident about using the software. The sign-up and payment process itself was smooth in comparison, but that didn’t help once I was stuck and couldn’t get any direct answers. Overall, I expected something more user-friendly, especially for setting up and accessing everyday tools. It’s disappointing when a service advertises such helpful support and then leaves you to figure things out alone. I don’t think I’ll be relying on this software for my workflow again because the communication and support infrastructure simply didn’t work for me.