Simply didn't work well for me
I was hopeful when I first signed up, but honestly I found the software very hard to access properly. Every time I tried to get the dialer to work, I'd run into technical issues that I couldn't figure out on my own. The onboarding process felt long and somewhat confusing, and I am pretty sure I will need to reach out to support repeatedly just to get started next time. The training offered some basic guidance, but it wasn’t enough to make me comfortable using the database or calling tools on my own. Also, automatic updates caused some unexpected changes that disrupted my workflow instead of helping. When I looked into the invoicing and payment steps, they seemed unnecessarily complicated, adding to my frustration. The telephonic support did pick up a few times but the solutions they provided didn’t really solve the problems I faced. Compared to other software I have accessed, WFHI fell short for me in terms of usability and reliability so far. I can’t say I am confident I will manage better next time without more hands-on help. Overall, the experience was quite disappointing and far from smooth, which was not what I wanted from a tool meant to aid remote work. I’m left uncertain about continuing without major improvements or easier access.