Simple verdict: too much self-setup needed
I honestly found the whole pre-purchase and sales process quite disappointing because I had to figure out a lot on my own. There wasn't much guidance or detailed explanation during sign-up about how to get everything working smoothly with the software and training modules. The invoicing and payment process was straightforward enough, but beyond that, setting up workflows and understanding the calling tools required a lot of trial and error from my side. I was expecting a bit more hand-holding or clear walkthroughs to help configure the database features and dialer correctly for remote workflows. Even automatic updates felt like they introduced changes without much communication to prepare users ahead of time. The telephonic support was okay at best but didn't fully make up for the lack of accessible instructions or onboarding assistance. It felt like a very steep learning curve when starting out, and I had to invest much more time than I expected to get things running effectively. Overall, the product has potential, but the initial experience was frustrating because I felt left to work most things out myself with very little proactive help or clarity from WFHI.