Simple verdict: super responsive support!
Honestly, the thing that impressed me most was how quick the people behind the software were to respond whenever I had a question. I was using the calling tools pretty much all week and hit a couple of glitches with the dialer syncing to the database. So I sent a message to support, expecting it’d take a day or two. But no, they got back to me within an hour, which was honestly a pleasant surprise. It felt like they were right there with me, not some distant company. Because of that, I didn’t feel stuck waiting forever and could keep going with my workflow. They also kept checking in the following days to make sure everything was running fine. The onboarding training was okay, but knowing support was just a call away turned out to be way more helpful in the end. I’m definitely going to keep using the software because of how well the team stands by it.