Simple verdict: starts good but took time
Getting started with the software was a bit of a mixed bag for me. On one hand, once I got past the initial setup, the features for managing the database and using the dialer worked smoothly. It did help overall to have the automatic updates keeping everything current without me needing to intervene. However, the whole sign-up and invoicing process took longer than I expected, which delayed my ability to start using the software fully. The onboarding training helped, but it wasn't enough to speed things up as much as I’d hoped. Support was available, but I didn't have much reason to engage given the delays were more about the processes than technical glitches. So, the software itself seems reliable, but the early stages felt slow and a bit cumbersome, which is why I’m giving a middle rating. I think with a faster start, it could have been a better experience, but as it stands, it is okay for steady use.