Simple verdict: I had to figure out a lot myself
You provide useful training materials and have a decent onboarding flow, but honestly I ended up working out quite a bit on my own without much guidance. The labels and instructions were not always as clear as they could be, so I spent time exploring features manually. Some parts of the software felt intuitive, but other aspects like database management or how updates affected my setup required experimentation. You do offer telephonic support, yet I didn’t rely heavily on it since I wanted to get comfortable first-hand. The sign-up and payment process worked without major issues, which was one positive thing. Overall, I’d say the training and onboarding give only partial support, and users should expect to need some self-directed learning to get fully up to speed.