Similar to previous software but lacked some key options
Having used other remote workflow software before signing up with WFHI, I found many features familiar such as the basic database integration and calling tools. The dialer operated mostly in a way I would expect after years in this space, and the automatic updates helped keep the software current. However, what stood out as missing compared to what I had used before was a more detailed customization setup in the training modules and onboarding flow. I was looking for finer control over which calls were prioritized and a more transparent invoicing process within the platform itself. The sales labels and terminology seemed functional but not as clear as in competitors. These gaps meant I can’t rate the software as fully comprehensive yet, though it meets most basic needs. The sign-up and payment processes were efficient, but these small missing elements stop me from a perfect score.