Signup process took too long to get started
Initially, I had a decent impression of the WFHI platform because their sales team seemed responsive and answered my questions clearly. The product info on the website also seemed thorough, which gave me confidence to sign up. However, once I made the decision, the actual starting phase was frustratingly slow. It took far longer than expected to get the software fully configured and ready for use. Some steps in their onboarding process, particularly the database setup, were poorly explained and confusing, leading to repetitive attempts to get things right. It did have positives though; the invoicing and payment mechanisms were clear and straightforward once I got there, so financially things made sense. Also, technical support eventually helped clarify some details. But the initial delay meant I couldn't begin my remote workflows as quickly as I hoped. For a product that promises smooth remote work enablement, it felt ironic to struggle so much simply to start working with it. Overall, I'm disappointed by how long it took to get going despite some good elements in their sales and payment processes.