Signup process straightforward but insufficient support during training
My experience began well enough with signing up and setting up the account where the invoicing and payment steps were reasonably clear and did not pose problems. However, when it came to fully understanding the calling tool and the dialer, the documentation was not as detailed as I expected. I found myself spending quite a bit of time figuring out certain functionalities on my own since proactive assistance from the support team was limited. The automatic updates seemed to impact my access at one point and while it was meant to improve features, I struggled to find quick answers about how to address those changes. The database feature integration was not very intuitive from the training side without additional clarification that I hoped would come from telephonic support. Unfortunately, reaching them often met with delays which was frustrating when I was on a tight schedule. Despite the initial clarity with invoicing, the rest of the onboarding flow felt like a solitary effort. It was only after persistent effort on my part that I managed to piece together information across various sources rather than from direct communication. In summary, the support lacked consistency, especially after payment and signup, which made the process more cumbersome than necessary.