Signup flow was the only part that went smoothly
I didn’t find the sales and pre-purchase steps very well aligned for my needs. The sign-up flow itself was smooth and logical—getting started with the account creation and initial payment was easier than I expected. However, the subsequent onboarding and training sequence felt out of sync. I was sometimes asked to complete tasks in an order that made little sense for my workflow, such as configuring the dialer tools before access to the relevant database was fully enabled. That led to a bit of confusion and wasted time early on. Support explanations were mixed, further complicating the process. While I appreciate the sign-up step worked as I hoped, the scattershot order of later steps detracted from the overall experience. It felt as though better coordination among the product, training, and billing teams could have prevented these inconsistencies.