Signup and onboarding took way longer than I'd hoped
I expected the onboarding process to fit smoothly with the hours I usually work, but it really didn’t match my schedule at all. When I first signed up, I thought I would be able to explore the software and training modules flexibly over a few days. Instead, it felt like the sessions and the support availability were mostly during times that conflicted with my actual working hours. I tried to reach out to support by phone and even use the dialer during those times but found it unhelpful. This mismatch wasted a lot of my valuable time and caused frustration. Compared to other tools I’ve used, this felt less adaptable. I had positive hopes for the billing and invoicing steps, but overall the timing issues really affected my experience negatively. I feel WFHI could improve by offering more flexible onboarding schedules that suit different time zones and work patterns better. Right now, this slowed down what I wanted to get done.