Signing up took more effort than I thought it would
I wasn’t sure what to expect when I first approached WFHI’s sales and pre-purchase process. I assumed it would be quite straightforward, perhaps similar to other software services I’ve looked at before. However, the actual experience was a bit different. The sign-up did take some effort because I had to clarify certain terms and understand what exactly I was paying for and how the software components like the dialer and database worked together. Compared to my expectations, it felt like I needed extra help to get through the entire process without confusion. The invoicing and payment steps were clearer once I got moving, though initially, it was a bit opaque. I think going forward, I would need to reach out again to support just to make sure everything is set up correctly before fully relying on the tools. The training and onboarding might help reduce this confusion next time if I get to that stage sooner. I expected it to be a lot smoother and more automatic, but it definitely required my involvement, which was a bit more than I predicted.