Signing up took longer than expected with mixed sequence steps
The overall steps during the sales and pre-purchase process took more time than I had anticipated. The initial explanation of the software features was brief, but then I faced a waiting period before the formal invoicing and payment details were provided. It seemed like the order of steps was not very logical; I was asked to complete sign-up procedures before I completely understood the full scope of training and support services available. The payment process itself was clear once I reached that stage, and automatic updates were described well in the materials. However, the layering of stages felt inefficient and somewhat repetitive, causing the entire time from inquiry to onboarding to stretch unnecessarily. The telephonic support during sign-up was okay but did not speed things up. This sequence could definitely be optimized to reduce the overall time commitment before the software was fully accessible and functional for me.