Signing up took longer than expected, but okay overall
I decided to purchase the software and training after hearing about it, but the sign-up process took significantly longer than I expected. The steps, while mostly logical, seemed somewhat repetitive at times. For example, some sections of the onboarding repeated information that somewhat slowed me down. The database setup came quite late in the order of steps, which I felt should have been introduced earlier to better understand the training content as I progressed. However, the layout of the payment and invoicing stages were fairly clear and followed an appropriate order. I also noticed that while calling tools and the dialer interface were easy to comprehend once I got there, it took extra time to reach those features due to the sequencing of early-stage instructions. Automatic updates appeared to function smoothly throughout the testing period but were not very well explained during the initial walkthrough. Telephonic support was professional and helpful, though the wait times for responses were longer than I had hoped. Overall, the entire pre-purchase and onboarding process were in mostly good order, but it could benefit from some restructuring to reduce the time taken and enhance clarity in the earliest stages. I understand that such software systems are involved, yet efficiency matters a lot when starting fresh, so I hope improvements are made because the initial wait was unexpectedly long.