Signing up took longer than expected, but help was there
The sign-up and initial purchase process took me a bit more time than I had anticipated mainly because I wasn't very familiar with the invoicing details upfront. I had to go back and forth a couple of times to better understand the payment options and how they work with the automatic updates feature. The sales team was patient throughout those exchanges and explained the billing clearly, which helped me finally commit to the software. While I do expect to be more confident and efficient in this next time I use the purchase flow, I think I will still need some help navigating new features or different payment methods. On the positive side, once I was fully signed up, getting started with the training and onboarding was seamless. Using the calling tools and the dialer right after setup felt intuitive, though I noticed that I occasionally had to reach out for support when new updates rolled out. Overall, the process was balanced – yes, it took a little longer than expected initially, but the support and clarity I received along the way kept me comfortable with continuing to use the software.