Signing up gave me confidence but sales chat was inconsistent
By the end of my sales and pre-purchase process with this software, I felt moderately confident about what I was getting, though it wasn’t an entirely smooth ride. The sign-up and invoicing steps were straightforward and transparent, which gave me a sense of security that I appreciated. However, during the initial calls and dialer demonstrations, some features didn’t perform exactly as expected, occasionally freezing or not logging calls properly in the database, which made me pause a bit. On the other hand, I liked that the software kept updating automatically without me needing to do anything, ensuring I was using the latest version. The telephonic support was available but sometimes a bit slow to respond or required repeating my issue multiple times before getting helpful advice, so that was frustrating. Overall, the onboarding training was okay, though the trainers didn’t always anticipate my specific questions or needs, which made parts of it feel generic and not as tailored as I had hoped. In summary, the sign-up and invoicing process really stood out positively, but the technical hiccups during sales demos and the uneven support tempered my confidence.