Signing up felt straightforward, but steps were mixed up
The process of signing up and exploring the software began fairly smoothly, with clear invoicing and payment options. However, I found that some of the pre-purchase steps seemed out of order. For example, I had to complete several instructional videos before even setting up my database, which felt a little confusing. The training content and onboarding introduced features like the dialer and calling tools adequately, though I struggled to integrate them neatly since the software access was limited until certain payments were made. Telephonic support was available, but sometimes it was not immediately clear which step you needed to complete to move forward. While overall the tools themselves, including automatic updates, functioned as promised, this mixture in the order required me to spend extra time figuring out how to progress. I believe the onboarding sequence would benefit from being presented in a more logical, practical order to minimize the trial and error during early usage. On the plus side, the invoicing was clear and the payment process worked reliably within that stepped but scattered flow.