Significant effort required, fell short of expectations
I was initially hopeful that the telephonic support would match the clarity and responsiveness promised during signup. However, I found that reaching out whenever I needed assistance became more of a challenge than expected. The wait times on calls were lengthy, and sometimes the persons I spoke to didn't seem fully prepared to handle my queries related to the dialer and database functions. Communication occasionally felt formal and scripted rather than helpful and tailored to the issues I was facing. This made me hesitant to rely on the support when I hit technical snags during my workflow setup. While I acknowledge that the software itself has some fine features once configured, the support and communication process as it stands demands considerably more effort than I had anticipated. Clear instructions during onboarding could be improved, and proactive updates about changes in the software might reduce the need for frequent support calls. I find that calling the helpline often leads to repetitive steps without clear resolution. It is disappointing when the expectation is for timely, practical advice but the experience does not fully meet that standard.