Significant effort needed to get past early hiccups
Starting with the training and onboarding, I thought I’d manage quickly but soon found that things went wrong multiple times. First, the sign-up process wasn’t as straightforward, with some confusion around the payment and invoicing steps which forced me to reach out to support. The initial training materials were decent, but when I tried to use the dialer and calling tools, I encountered unexpected glitches. I had to spend extra time figuring out how to navigate the software properly, and the automatic updates sometimes caused interruptions in my workflow instead of smoothing things out. Setting up the database feature was another stumbling block since it wasn’t very intuitive, and the instructions provided weren’t enough. Even with telephonic support, I found myself explaining the problems repeatedly, which added to the effort it took to get comfortable using the platform. I was hoping for a smoother onboarding, but overall I had to put in a lot of time and patience before things finally settled and I could use the tools more comfortably.