Sign-up workflow was surprisingly all over the place
Honestly, the steps before purchase felt like they went in a strange order that didn’t really make a lot of sense at first. I remember starting with sign-up and then being shuffled around between different parts of the process without a clear overview. It’s like they expected me to read between lines or guess what came next, which wasn’t ideal. The support was okay once I reached out, but getting to that point required some back-and-forth that could have been avoided. At one stage I even wondered if the sequence itself could be streamlined, because mixing invoicing details before finalizing training options felt confusing. That said, I will admit the final stage of receiving invoices was neat and clear, which was one thing that actually went fine amidst the jumble. But overall, the pre-purchase steps didn’t seem logically aligned and gave me a bit of a headache trying to make sense of the order. I ended up circling back several times to figure out what was missing or needed next, which delayed progress unnecessarily.